Henry Gauthreaux › Product Design

Hi, I'm Henry

With 16+ years steering enterprise and health‑tech design,
I shape complex workflows into elegant, revenue‑driving experiences.

Human‑centered strategy

Crafting thoughtful, user-centric experiences that put people first and solve real problems for your industry.

Scalable workflow innovation

Leading design solutions that seamlessly scale, optimizing workflows for growth without sacrificing usability.

Data‑driven design leader

Leveraging analytics and insights to inform design, drive impact, and elevate your digital experiences.

Design wins.

eConsults

Scaling patient care by
supercharging Specialist
response workflows.

Group Fitness X

Create, share, and listen to
playlists for Les Mills™
workout classes.

Station Check

Track and coordinate
daily operations for
Emergency Response.

EMS Incidents

Helps medics make better
patient-care decisions
in real time.

Fire Properties & Inspections

Modernized response plans and
code enforcement for
Fire Departments.

Rave reviews.

“
It's so easy to use, medics can focus on the patient - not the software.”

Randy Kraus, Captain, Fort Myers Beach Fire

“
Fire Incidents makes inputting data easy, giving us valid, reliable data on a consistent basis. It's definitely streamlined our fire reporting process.”

Frank Vrklan, Battalion Chief, Miramar Fire Rescue

“
The design lets our medics quickly and efficiently document a patient encounter. Incidents is a testament to how well he understands EMS. ”

Wade Bredemeier, Captain, Ute Pass Regional

“
It was easy to learn and easy to train our medics... really saves us a lot of time.”

Paul Dutcher, Director, Perryton EMS

“
Nothing has improved the primary‑care experience for my patients — and for me as a provider — more than RubiconMD”

CHCN family‑practice physician - JSI evaluation

“
The interface is so simple and easy to use.”

John Snow Inc. independent evaluation

“
The platform is very user‑friendly and easy to integrate with existing practice workflows.”

Modern Ritual comparison of econsult solutions

Good looks.

Let's build something
amazing.

Grab my resume and reach out on LinkedIn.

Henry Gauthreaux · Copyright 2025

Private case study

These case studies are private for confidentiality.
Reach out on LinkedIn for more details.

eConsults

Scaling patient care by supercharging Specialist response workflows.

Overview

At RubiconMD, I led the redesign of our eConsult platform to scale specialist capacity and clinical quality as volume grew. eConsults are asynchronous virtual consultations between PCPs and specialists on behalf of patients. The existing specialist experience created friction that slowed responses and risked clinical quality. Since we could not scale our specialist network 1:1 with demand, I focused on improving efficiency. I interviewed specialists, providers, and admins, then partnered across exec, clinical, ops, and sales teams to deliver a significantly better end-to-end experience.

New Design System

Opportunity: Specialists reported cognitive overload from noisy, inconsistent UI, and a flat record list that gave no guidance on what to review next or how to prioritize eConsults.

Solution: Modernized visual design and interaction patterns, and introduced clearer prioritization cues so Specialists could quickly identify what needed attention next.

Impact: Specialist surveys 3 months post-release reported over 90% improved overall satisfaction.

Decline Workflow

Opportunity: Many eConsult submissions lacked a clear clinical question, leaving Specialists unsure what guidance was being requested and slowing decision-making.

Solution: Introduced a decline workflow to handle unclear submissions consistently and set expectations on required input. Once declined, eConsults are rerouted based on selection.

Impact: This simple feature improved median turnaround time by 7% even as volume increased, without scaling the Specialist Network.

Snippets

Opportunity: Specialists reported dissatisfaction typing similar responses for common scenarios, relying on external documents to copy/paste and wasting time.

Solution: Introduced the concept of saved text "snippets" to speed up composing high-quality, consistent answers inside their workflow.

Impact: 42% of previously low-engagement specialists increased their consult activity, completing one or more additional eConsults versus their baseline.

Attachment Viewer

Opportunity: Specialists had to hunt across multiple attachments for patient notes, images, and test results, often opening several tabs and losing context while toggling.

Solution: Developed an attachment view overlay experience to keep related information accessible in one place and reduce context-switching.

Impact: This feature alone reduced median specialist response creation time by 20% within three months post-release.

Specialty Selection

Opportunity: Some eConsults were routed to the wrong specialty due to PCP mislabeling, creating specialist frustration and driving significant triage and outreach work for RubiconMD Operations.

Solution: Built Specialist triage tools to identify and correct mismatched specialty requests early and streamline reassignment.

Impact: Reduced Ops interventions for problematic eConsult requests by 97% saving them close to 2 days each month.

Station Check

Track and coordinate daily operations for Emergency Response.

Overview

As the sole product designer for Station Check, I rebuilt and redesigned an acquired platform by conducting targeted interviews, contextual surveys, and usability tests with administrators and field responders. I uncovered three core challenges: limited task visibility, difficulty finding equipment listed in their systems, and poor mobile access. Post-launch data and user feedback confirmed marked improvements in team coordination, operational efficiency, and overall satisfaction.

Unified task list

Opportunity: Organization administrators and users lacked a centralized view of tasks across stations and vehicles, making it difficult to quickly understand what needed attention and by whom.

Solution: Unified task list with quick filters for stations and work groups. At-a-glance stats to highlight urgent items.

Impact: Reduced time spent tracking daily work by 21% and surveys reported improved team coordination and task visibility across all departments.

Equipment search

Opportunity: Users encountered equipment in need of attention during their day, but because it wasn’t on their assigned to-do list, they had no quick way to report it, leading to it often being unreported.

Solution: Equipment-specific search and navigation tools that allowed users to look up and take action on any piece of equipment.

Impact: Increased early issue reporting by 14% and surveys reported reduced unexpected equipment downtime.

Status dashboards

Opportunity: Administrators lacked an overview of location, vehicle, and equipment status making it difficult to monitor operational readiness across the organization.

Solution: Status dashboards using industry standard red/yellow/green color coding to provide quick insight into overall health and performance metrics for locations, vehicles, and equipment.

Impact: Surveys reported leadership was able to make quicker, more informed operational decisions.

Responsive web experience

Opportunity: Most users spent more time in-field or on-site than sitting at a desk.

Solution: Project was designed as a fully responsive web app delivering complete functionality with a mobile-friendly interface.

Impact: Based on usage data post release, over 40% of non-admin user actions were performed on a mobile device.

EMS Incidents

Helps medics make better patient-care decisions in real time.

Overview

As the sole product designer, I led in-field research with activites such as ride-alongs, medic interviews, and usability tests to shape an app for emergency responders. I identified four key pain points in existing tools: overwhelming amounts of documentation, poor at-a-glance data trending, cumbersome injury-logging workflows, and frustrating with using software in low-light conditions.

Touch-optimized UX

Opportunity: Field medics working one-handed in chaotic, high-stress scenes frequently lost data and wasted time on complex workflows.

Solution: Designed a touch-optimized interface with auto-save and one-tap “quick-pick” buttons for rapid, reliable data entry.

Impact: Cut documentation time by over 25% and virtually eliminated lost-data support tickets, letting medics focus on patients instead of paperwork.

Vitals trending

Opportunity: Large, inconsistently formatted datasets made it hard for medics to quickly spot patient trends.

Solution: Introduced structured tables with vertical borders, color coding, icons, and placeholders for missing values to highlight key patterns.

Impact: 83% of medics reported improved decision-making in emergency care.

3D assessments

Opportunity: Standard forms made injury data entry slow and error-prone, resulting in incomplete documentation.

Solution: Built an interactive 3D patient model for direct tap-based injury selection, auto-mapping to NEMSIS elements to cut manual input.

Impact: Slashed documentation time by over 60% and boosted user satisfaction in field evaluations.

Night mode

Opportunity: Medics faced extreme lighting—from bright sunlight to total darkness—making screens hard to read in the field.

Solution: Added a high-contrast light mode for daylight and a low-glare dark mode for night, each optimized for readability, accessibility, and comfort.

Impact: Users reported a more comfortable experience working at night and spent less time adjusting brightness settings.

Fire Properties & Inspections

Modernized response plans and code enforcement for Fire Departments.

Overview

As the sole product designer, I led research and design from concept through implementation: conducting interviews, standing meetings with fire department admins, and ride-alongs to uncover fragmented inspection records, inefficient storage, rigid workflows, and cumbersome code sets. These insights shaped core features, and through iterative prototyping and validation, we boosted operational efficiency and user satisfaction, increased data accuracy, reduced workflow friction, and ensured workflows aligned with real-world inspection tasks.

Properties, buildings, and occupants

Opportunity: Fragmented records made it tedious to trace permits and inspections, forcing manual cross-referencing across systems.

Solution: Built a logical record system organized by Property, Building, and Occupant, so users can instantly answer “who, where, when, what.”

Impact: User testing showed smoother workflows, higher documentation accuracy, faster record discovery in urgent cases, and better alignment between inspectors and staff.

Field accurate workflows

Opportunity: Rigid digital workflows misaligned with field inspections, causing inefficiency and frustration.

Solution: On-site research informed a workflow that mirrors inspectors’ natural process.

Impact: Cut inspection times by 15%, boosted adoption, and earned praise for real-world alignment.

Inspection checklists

Opportunity: Inspectors wasted time sifting through irrelevant fire codes during specific inspections.

Solution: Developed configurable checklists that surface only the codes needed for each inspection type.

Impact: Cut prep time by 25%, improved code-application accuracy, and boosted efficiency and satisfaction.